Refund & Return Policy
All our products are backed with a 30-day money back guarantee.
- Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.
- Refunds will be issued to the original method of payment only (including prepaid credit cards).
- Items marked Final Sale cannot be returned.
- Online orders may be returned by mail.
- Combined returns are prohibited.
- Return labels for APO/FPO addresses cannot be generated
All returns are subject to a $14 return shipping fee, deducted from your refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EssentialEdge (i.e. not cleared by customs, delayed by a natural disaster, etc).
Exchanges
Exchanges are not available for online orders.
Order cancellation
Orders can not be cancelled after the packaging and shipping process has started. Contact us within 12 hours of your order to request changes. Visit our Contact Us page or email support@essentialedge.life.
