USA-BASED DISTRIBUTION WAREHOUSE
FAST, FREE SHIPPING ACROSS THE USA IS OUR PRIORITY!
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We are proud to offer fast, free shipping services for both national and international customers. In addition to our US priority customers, we deliver to over 200 countries! Below is a list of our expected shipping times, based upon country.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 3-5 Business days |
| Canada, Europe | 3-7 Business days |
| Australia, New Zealand | 7-25 Business days |
| Central & South America | 7-25 Business days |
| Asia | 5-20 Business days |
| Africa | 10-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping company operations, it can take 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refund & Return Policy
All our products are backed with a 30-day money back guarantee.
- Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.
- Refunds will be issued to the original method of payment only (including prepaid credit cards).
- Items marked Final Sale cannot be returned.
- Online orders may be returned by mail.
- Combined returns are prohibited.
- Return labels for APO/FPO addresses cannot be generated All returns are subject to a $14 return shipping fee, deducted from your refund.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EssentialEdge (i.e. not cleared by customs, delayed by a natural disaster, etc).
Exchanges
Exchanges are not available for online orders.
For travel this perfect. I have two Persians and a maine coon and the size goes great. Definitely good litter box.
Small for my pet. Quality is good. I hope the cat goes to it.
All right, the only thing I would have preferred it to be a little bigger, but well it's also true that I buy it for a kitten.
Beautiful product… Sturdy material, very comfortable in journey…. Highly recommended
It's very good and very practical is just like the photo, very good product
Very satisfied with my purchase. Perfectly matches the description.
Excellent quality, can close and fold with filler inside
Went on a trip with my car, this box was very useful
My cat liked it, it has no smell!
Impeccable, very good quality
Very good for the trip.
Very good quality